On January 07, 2024, the Engineering team investigated a report that customers experienced core authorization errors with messages relating to timeouts and expired certificates. Impacted users may have been unable to log in for the duration of the incident. We sincerely apologize for the impact this has caused you and your users.
The support team isolated the impact to a subset of customers. The service contained a domain whose certificate had expired. The certificate was manually renewed to resolve the incident.
To avoid similar incidents from happening in the future, the following actions have been taken:
● Creating additional layers of monitoring to catch failed certificate renewals and prevent expirations.
● Migrating legacy domains used to point to more closely managed and monitored edge domains.